Personalized online portal helps residents connect with town services

The Town of Whitchurch-Stouffville has launched, a brand-new web-based experience for residents to find and engage with the exact municipal information and services that matter to them.

By signing into the secure online portal, residents can build and personalize their own unique myStouffville home page with a customizable set of widgets — each designed to seamlessly integrate with Stouffville’s primary website, and provide up-to-date service notices, news, forms, registrations, events and opportunities to get involved in the community.

After creating a profile with, users can view information and receive notifications relevant to their specific neighbourhood, across the municipality and about their specialized municipal interests.

Accessible anytime from the comfort of home or on the go, offers a wide suite of services all from one digital dashboard, bringing a fully tailored and unique experience to each individual and family.

MyStouffville kickstarts Stouffville into a new digital era,” Stouffville Mayor Iain Lovatt said. “Not only does it give residents the ability to easily view town information, but it allows them to customize that information. Don’t need our recreation schedules? Remove it and replace it with something else you do need – job postings or waste schedules.”

“We’re always looking for ways to improve communication between the municipality and our community — and this is a huge step,” Lovatt said.

This platform, tailored for mobile devices, is composed of ‘widgets’ including those that allow residents to:

  • View waste and recycling schedules based on address.
  • Subscribe to a variety of news releases and special notices.
  • View special event and council meeting calendars.
  • Link to parking permit and ticket information.
  • Link directly to ongoing community engagement projects and initiatives.
  • View and apply for current career opportunities.
  • Find and register for recreation and community programs.
  • Find and download applications for various permits and licences.
  • Report an issue within the community.

“This is really just the beginning,” said Glenn Jackson, Stouffville Communications Officer and project lead for the development. “We start small and grow from here. For example, the next phase will have resident’s tax and water billing information directly linked to their account.”

“In addition to those updates, we have plans to launch three new digital entities in the coming weeks and months,” he said.

Jackson also noted that the town’s online community engagement platform, Come Together Whitchurch-Stouffville, has been redesigned with an easier user experience achieved.

“These two platforms integrate seamlessly — find your child’s swim schedule on myStouffville, then submit your comments about our Short-Term Rental Study on Come Together. It’s actually quite easy,” Jackson said.

Both myStouffville and Come Together WS are now live, but both will continue to evolve and improve based on resident feedback over time. In the coming months, myStouffville will be a launching pad for all the town’s digital services.

myStouffville can be accessed at Residents can create an account to access the platform. Help and support information is available at Come Together WS can be accessed at An account is not necessary but encouraged as it improves the user experience.


Photo: “MyStouffville kickstarts Stouffville into a new digital era,” Stouffville Mayor Iain Lovatt said.

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