COVID-19 voluntary isolation centre

Close contact continues to drive the spread of COVID-19 in York Region. York Region is making it easier for residents facing complex barriers to safely self-isolate.

York Region now has a COVID-19 Voluntary Isolation Centre, available to residents who may otherwise be unable to safely self-isolate. The centre is funded by the Provincial Government and operated by the Canadian Red Cross on York Region’s behalf.

If someone with COVID-19 is not able to safely self-isolate away from others in their household, they risk spreading COVID-19 to loved ones and others in the community. The centre helps to reduce the spread of COVID-19 by offering a comfortable, private, temporary hotel room for eligible residents who are: waiting for COVID-19 test results; COVID-19 positive or likely COVID-19 positive; and close contacts of a COVID–19 positive case.

The hotel room offers residents a safe place to rest and recover from COVID-19, free of charge, for up to 14 days.

Call Access York at 1-877-464-9675 ext. 72500 (TTY 1-866-512-6228), or email [email protected] to find out if you are eligible to self-isolate at the centre.

Access York may also be able to connect residents who need financial assistance to take 10 to 14 days off work to self-isolate, to available emergency financial supports to cover rent, utilities and food.

To learn more about the centre and available emergency financial supports, visit

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