New call centre for waste collection concerns

If you have concerns or questions about waste collection and recycling or need a new bin to replace a damaged one, you can now contact a call centre where customer service representatives use GPS technology to track truck locations.

The call centre service was established as part of a new multi-year contract with Green for Life Environmental Corporation (GFL). Under the contract, GFL will continue to provide curbside collection of garbage, recyclable material, source-separated organic material, yard waste and special waste.

Call GFL at 1-866-421-5625, Monday to Friday from 7 a.m. to 7 p.m., or e-mail [email protected] for help with waste management questions or inquiries, missed collections or green and blue bin delivery. In addition to having immediate access to truck locations, customer service representatives have video recordings of the entire collection route. They can direct problems or concerns to the responsible route supervisor, usually the same day.

“Having a direct line to contact GFL for questions and inquiries will allow residents to get quicker and more accurate responses,” says Rob Flindall, Town of Whitchurch-Stouffville public works director. The town regularly monitors the service for quality control and continuous improvement.

Also, as part of the new contract, blue and green bins will be delivered directly to new property owners. Residents with damaged bins can request delivery of replacement bins. No significant changes have been made to collection routes and service levels.

The town’s mobile app, Ping Street, features a ‘What Goes Where’ search feature and lets users set reminders for collection day and receive notifications on important changes to waste and recycling programs. Another helpful resource is the York Region ‘Bindicator,’ available at

All material must be placed out for collection by 7 a.m. on collection days to avoid being missed. Place green and blue bins and garbage bags/containers at the end of driveways in an area cleared of snow and not on the road or on top of a snowbank.

Photo courtesy of GFL Environmental

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